Question 1

What UL listings does AK&J Electric carry?

Accepted Answer

AK&J Electric holds one UL listing: UL 891 for low-voltage switchboards, under UL File E539785. Our metal-clad MV assemblies are designed to ANSI/IEEE C37.20.2, while control panels are built to NEC and project specifications.

Question 2

What is your typical lead time?

Accepted Answer

Lead times are confirmed per project at quotation, based on configuration, component availability, and finish requirements.

Question 3

Where are your products manufactured?

Accepted Answer

Designed, engineered, and assembled at our facility in Kingston, Tennessee. We source components from approved North American and European suppliers with full traceability.

Question 4

Are your products Buy America / Build America compliant?

Accepted Answer

Yes. We can supply documentation supporting Buy America, Build America, Buy American (BABA) requirements for federally funded infrastructure, utility, and DOE projects. Let us know at the quote stage so we can identify traceable sourcing requirements.

Question 5

What voltage and amperage ranges do you build?

Accepted Answer

LV switchgear up to 1000 V and 6000 A continuous, with short-circuit ratings to 100 kAIC. MV switchgear from 4.16 kV through 38 kV, with bus ratings up to 4000 A and short-circuit ratings to 63 kA. Custom ratings available on request.

Question 6

Can you build to my one-line diagram?

Accepted Answer

Yes — that's our default. Send your one-line, fault study, and protection scheme. Our engineers produce stamped shop drawings for your approval before any component is procured.

Question 7

Do you support SCADA and BMS integration?

Accepted Answer

Modbus RTU/TCP, DNP3, and BACnet are standard communication options. We coordinate with your controls integrator to ensure clean integration into existing platforms.

Question 8

Can you match an existing lineup or retrofit?

Accepted Answer

Absolutely. We regularly build matched extensions and retrofit sections for existing GE, Siemens, Square D, Eaton, ABB, and other major OEM lineups.

Question 9

What protective relays do you typically use?

Accepted Answer

SEL, GE Multilin, ABB, and Schneider relays are standard. We can build to your specified relay platform and coordinate settings with your protection engineer or perform the coordination study in-house.

Question 10

Can you provide seismic-rated or NEMA 3R/4X enclosures?

Accepted Answer

Yes. We build to IBC seismic requirements (Sds up to 2.5g) and offer NEMA 1, 3R, 4, 4X, and 12 enclosures, including stainless and aluminum options for coastal, chemical, and outdoor installations.

Question 11

What factory testing is performed?

Accepted Answer

Every lineup undergoes hi-pot dielectric, contact resistance, relay functional, mechanical operation, and complete operational verification per NEMA, IEEE, and UL test procedures. Test reports ship with the equipment.

Question 12

Do you perform on-site NETA acceptance testing?

Accepted Answer

Yes — our NETA-certified field service team handles on-site acceptance testing, commissioning, and AHJ sign-off documentation. We also perform NFPA 70E arc-flash labeling.

Question 13

Are your products NFPA 70E compliant?

Accepted Answer

Yes. Arc-flash mitigation features (zone-selective interlocking, arc-resistant designs, arc-flash detection relays) are available across our switchgear lines, and we provide complete incident-energy analysis per NFPA 70E and IEEE 1584.

Question 14

Can you witness factory testing on-site?

Accepted Answer

Yes. We host customer and third-party witness testing at our Kingston facility, including remote video witnessing for distributed teams. Schedule with your project manager 2 weeks ahead.

Question 15

Do you offer 24/7 emergency response?

Accepted Answer

Yes. Our 24/7 line is staffed and we maintain a critical spare parts inventory for rapid response on common LV and MV switchgear platforms.

Question 16

What service area do you cover?

Accepted Answer

Manufacturing serves all of North America. Field service is dispatched primarily across the Southeast and Midwest, with extended deployment to all 50 states for emergency response.

Question 17

Do you offer scheduled preventive maintenance contracts?

Accepted Answer

Yes. We offer annual, semi-annual, and quarterly PM agreements covering thermographic surveys, breaker exercising, relay testing, insulation resistance, and full NETA MTS-compliant maintenance reporting.

Question 18

How do I request a quote?

Accepted Answer

Submit your specs, one-line, and project schedule via our Quote page or email sales@akjelectric.com. Most budgetary quotes are returned within 3–5 business days; firm proposals follow technical review.

Question 19

What information do you need for an accurate quote?

Accepted Answer

Voltage, amperage, short-circuit rating, breaker schedule (or one-line), enclosure type/NEMA rating, communication requirements, finish color, ship destination, and required on-site date. The more detail provided, the tighter the price.

Question 20

Do you require a deposit?

Accepted Answer

Standard terms are net 30 with progress milestones tied to engineering release, major component procurement, and shipment. Custom terms are available for government, utility, and large multi-lineup projects.

Question 21

Can I make changes after the order is placed?

Accepted Answer

Change orders are accepted prior to engineering release at no charge. After release, changes are evaluated for schedule and cost impact and a written CO is issued before work proceeds.

Question 22

How is the equipment shipped?

Accepted Answer

Lineups ship FOB Kingston, TN on flatbed or air-ride enclosed trailers depending on size and sensitivity. We coordinate rigging requirements, weights, and lift-points with your installer in advance.

Question 23

Do you provide installation supervision?

Accepted Answer

Yes. Our field engineers can supervise rigging, anchoring, bus connection, and energization on-site, and provide a turnover package including as-built drawings, test reports, and O&M manuals.

Question 24

What warranty comes with your equipment?

Accepted Answer

Standard warranty is 18 months from shipment or 12 months from energization, whichever occurs first, on materials and workmanship. Extended warranties are available with a service agreement.

Question 25

How are spare parts handled?

Accepted Answer

We maintain a recommended spare parts list with every lineup and stock common breakers, relays, and contactors at our facility. Critical-path spares can be reserved at the time of order.

Question 26

What industries do you serve?

Accepted Answer

Data centers, healthcare, renewables (solar, BESS, wind), oil & gas, water/wastewater, mining, manufacturing, government, and utility distribution. We adapt designs to the codes and uptime expectations of each sector.

Question 27

Are your products suitable for hazardous locations?

Accepted Answer

We build NEMA 7/9 hazardous-location control panels and can integrate Class I Div 2 components into switchgear lineups when required. Specify the area classification at the quote stage.

Question 28

Do you support data center Tier III/IV uptime requirements?

Accepted Answer

Yes. We routinely build dual-redundant, concurrently maintainable lineups with arc-resistant construction, draw-out breakers, and full SCADA visibility for Tier III and Tier IV facilities.

Straight answers about how we build.

Manufacturing & Listings

Engineering & Customization

Testing & Compliance

Field Service & Support

Quoting, Pricing & Orders

Shipping, Installation & Warranty

Industries & Applications

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